Basket order on request
When you select "Inquiry" at checkout, no binding purchase is initiated. Instead, the customer can submit a shopping cart as a product/price/availability inquiry. The inquiry is managed as a separate process within the system: After the inquiry is submitted, an administrator can respond (e.g., with a quote or follow-up question) and then close the process.
Optionally, a follow-up process can be implemented upon request: for example, converting the inquiry into an order or generating a quote as a PDF. Feel free to contact us!
stateDiagram-v2
[*] --> prepared : Customer builds cart\nand selects “Request”
prepared --> requested : Request submitted\nconfirmation email optional
requested --> answered : Admin answers request\n(offer / follow-up question)
answered --> processed : Request completed
%% Optional follow-up process (no status change!)
note right of answered
Optional feature that can be
implemented on request:
- Convert request into an order
- Convert request into an offer PDF
end noteTypoScript Configuration
plugin.tx_shop.settings.basketOrder {
orderOptions {
request {
active = {$themes.configuration.extension.shop.checkout.request.active}
attachProductFilesToAdminEmail = {$themes.configuration.extension.shop.checkout.request.attachProductFilesToAdminEmail}
attachProductFilesToCustomerEmail = {$themes.configuration.extension.shop.checkout.request.attachProductFilesToCustomerEmail}
attachInvoiceToAdminEmail = {$themes.configuration.extension.shop.checkout.request.attachInvoiceToAdminEmail}
attachInvoiceToCustomerEmail = {$themes.configuration.extension.shop.checkout.request.attachInvoiceToCustomerEmail}
attachDeliveryNoteToAdminEmail = {$themes.configuration.extension.shop.checkout.request.attachDeliveryNoteToAdminEmail}
attachDeliveryNoteToCustomerEmail = {$themes.configuration.extension.shop.checkout.request.attachDeliveryNoteToCustomerEmail}
attachOrderXmlToAdminEmail = {$themes.configuration.extension.shop.checkout.request.attachOrderXmlToAdminEmail}
storeOrderXmlInFolder = {$themes.configuration.extension.shop.checkout.request.storeOrderXmlInFolder}
storeOrderXmlInFolderName = {$themes.configuration.extension.shop.checkout.request.storeOrderXmlInFolderName}
type = request
checkoutPid = {$themes.configuration.pages.shop.checkout}
successPid = {$themes.configuration.pages.shop.checkoutSuccess}
errorPid = {$themes.configuration.pages.shop.checkoutError}
service = CodingMs\Shop\Service\Checkout\RequestCheckoutService
button {
title = tx_shop_label.request_button_title
label = tx_shop_label.request_button_label
icon = fa fa-shopping-cart
}
fields {
available = {$themes.configuration.extension.shop.checkout.request.fields.available}
required = {$themes.configuration.extension.shop.checkout.request.fields.required}
}
status {
prepared {
allowed {
requested =
}
}
requested {
allowed {
answered =
}
}
answered {
allowed {
processed =
}
}
processed {
# End, but "allowed" must be defined!
allowed =
}
}
email {
customerConfirmation {
active = {$themes.configuration.extension.shop.checkout.request.email.customerConfirmation.active}
from {
name = {$themes.configuration.extension.shop.email.from.name}
email = {$themes.configuration.extension.shop.email.from.email}
}
to {
# Customer address data
}
template = {$themes.configuration.extension.shop.email.templates.request.customerConfirmation}
}
order {
active = {$themes.configuration.extension.shop.checkout.request.email.order.active}
from {
name = {$themes.configuration.extension.shop.email.from.name}
email = {$themes.configuration.extension.shop.email.from.email}
}
to {
name = {$themes.configuration.extension.shop.email.to.name}
email = {$themes.configuration.extension.shop.email.to.email}
}
template = {$themes.configuration.extension.shop.email.templates.request.request}
}
}
}
}
}